How to manage Airbnb resolution payouts in Clearing?

Airbnb resolution payouts refer to financial transactions that typically occur during or after the completion of a booking on Airbnb. These payouts typically involve reimbursing guests for refunds, or other financial adjustments related to their stay. They can also include payments from guests to property managers or hosts for additional services or expenses incurred during the booking. Because they can happen after the checkout date, resolution payouts come separately in the payout sent by Airbnb to the host bank account. Therefore a single bank deposit from Airbnb can contain payouts from different reservations, including adjustments for past reservations.
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To add a resolution payout to a statement in Clearing, you can follow these steps:
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1. In the Bookings section, open the resolution payout tab and follow the steps below to refresh your resolution payouts.
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2. Identify the specific resolution payout you want to include. Any information can be edited.
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3. Check the trust accounting field associated with that payout. Choose whether to add the resolution payout to the owner statement or the management statement by selecting the appropriate option in the trust accounting field.
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4. The resolution payout will now be included in the statement that cover the date of that resolution payout. The date can also be edited.
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Please note that most Property Manager System don't track resolution payouts and this is a great way to include them to owner statements. If your PMS track resolution payouts, you might want to make sure they are not already included as part of the booking data they send us to avoid double counting them.
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To refresh Airbnb resolution payouts in Clearing, follow these steps:

1. Under the Bookings section, navigate to the resolution payout tab in Clearing.
2. Look for the refresh button.
3. Click on the refresh button to update the resolution payouts.

If you encounter any errors during the refresh process, it may be because your Airbnb account needs reauthorization for resolution payout data. In such cases, go to Settings, then Integrations, and select Manage Airbnb integration. Reconnect your Airbnb account to obtain new authorization for resolution payouts. If you have any issues please contact [email protected].
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Yes, you can edit the details about each resolution payout in Clearing. While Clearing initially retrieves raw data from Airbnb, which may include generic information, you have the ability to add or modify details as needed. This includes adding additional information or clarifications relevant to the resolution payout. Any edits made will be reflected in the statements generated by Clearing, providing accurate and detailed financial information.