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Managing resolution adjustments and payouts for Airbnb bookings can often become a complex and time-consuming process. These adjustments—whether refunds to guests or payments from guests—must be accurately tracked to ensure financial reconciliation. If mishandled, discrepancies may arise in owner payouts, management company accounts, or even guest records, leading to potential misunderstandings or financial imbalances.

Clearing offers a robust system to simplify this process. By leveraging its “Resolutions” feature, integrated with tools like the Airbnb, users can seamlessly track and manage adjustments without affecting the underlying bookings. This article explains how to use Clearing effectively for managing resolution payouts, ensuring accuracy and efficiency in your transaction management.

Clearing’s “Resolutions” feature provides a centralized and efficient way to handle resolution adjustments alongside the appropriate bookings, maintaining clarity in financial reconciliation. The system enables seamless integration for syncing resolution payouts/adjustments and offers powerful tools for categorizing payouts./adjustments, verifying deposit adjustments, and managing how the resolution impacts the homeowner’s statement. With Clearing, Short-Term Rental property managers can easily assign resolution adjustments/payouts to owners and/or their management company (these can also be split for shared responsibility) then lock them to maintain accuracy in the owner/management reporting.

Login into your Clearing account and navigate to the “Bookings” section from left hand menu. Here click on “Resolution Payouts” option, where you can easily manage your resolution payouts.

To begin managing resolution payouts, go to the “Clearing Chrome extension” and under Resolution Payouts read instructions.

You must need to be logged in to your Airbnb account and on the Resolution centre page (https://www.airbnb.com/resolutions).

Click the "Sync Resolution Payouts" option to transfer the resolution payout/adjustment details into Clearing.

Once synced, go to the Resolution Payouts section in Clearing to view all imported resolution adjustments/payouts. You will see details like the booking number associated with the payout, guest information, and the status of the resolution.

In the “Resolution Payouts” section review the payout details for accuracy. Assign the resolution amount to either the owner or the management company:

Ensure the amounts in both columns do not exceed the total payout value. You can split the amount between the owner and management company, if necessary and desired - for shared responsibility.

You can also assign a category to the payout, such as "Resolution Payout", "Cleaning Fee Adjustment", or "Pet Fee" for example, based on the nature of the adjustment and how you manage your chart of accounts.

Once you have assigned the amounts and category, check the box in lined with each transaction to lock the resolution payout to prevent accidental changes in the future. This ensures that the adjustment remains consistent and protects the integrity of financial data.

For accurate reconciliation, open the associated booking in Clearing.

Scroll down to the “Reconciliation” section and verify that after the resolution payout/adjustment occurs, the amount deposited into the bank account matches the updated booking information. You will also be able to see the individual impacting transaction in the “Transaction financials” section.

Deposit matching helps ensure the payout into your bank account aligns with your expected booking details and aids in overall financial transparency and accuracy - a booking reconciliation is a fundamental aspect of Trust Accounting.

To ensure resolution payouts/adjustments do not interfere with your expected payouts go to the “Assets and Owners” section in Clearing.

Here select all of your assets and click the "Bulk Actions" button. It will open a new pop up window.

Scroll down and check the box for "Include Resolution Payouts". This will include the resolution adjustment as part of the expected payout amount in the booking reconciliation. It ensures that resolution adjustments and payouts are being considered when reconciling the bank deposits with the expected booking amounts.

Click Apply to save these settings.

If your PMS passes resolution adjustments to Clearing, then go to booking details of particular booking, enter resolution amount and set accounting to exclude.

This ensures that adjustments from PMS integrations do not interfere with the booking’s financial accuracy.

Leverage Clearing’s specialized “Resolution” feature to streamline your resolution adjustment/payout handling process, enhancing your transaction management, and ensuring precise booking reconciliations.

Ready to streamline your Airbnb resolution adjustments and payouts?

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Clearing is a Financial Technology Company, not a bank.