The Clearing Chrome extension helps you sync payout data from supported booking channels into Clearing. Below are answers to the questions we receive most often.
š„ Relevant Videos:
List of FAQs
1. What is the Chrome extension for?
1. What is the Chrome extension for?
The Clearing Chrome extension is designed to facilitate the matching of Airbnb payouts in your Clearing transaction section. It automatically retrieves and send to your Clearing account details from Airbnb deposits to break down bank deposits by reservation, and maps them to your assets and owners.
This functionality is also available for VRBO deposits when you receive deposits directly from VRBO (i.e., not through Stripe or another payment processor).
Additionally, we have a direct integration with Stripe that allows for the same functionality, ensuring seamless matching and categorization of deposits.
This functionality is also available for Hospitable deposits, where each payout is matched 1:1 to its reservation.
The extension can also be used to send Airbnb resolution payouts to your Clearing account when they are not available through your PMS. Resolution payouts can be used in Clearing in owner and management statements.
2. How do I use the Chrome extension with Airbnb?
2. How do I use the Chrome extension with Airbnb?
To use the Chrome extension for Clearing, follow these steps:
Access the Extension: Go to the integration page and click download extension.
Navigate to Airbnb: Visit Airbnb.com, go to your account's hosting section, then navigate to earnings and select "show all paid."
Use the Clearing Extension:
Click on the Clearing extension (or go to manage extensions and pin the extension).
Select "push last 12 months" for an initial historical data sync.
Every week, click "Push last 2 weeks" to send the latest payouts.
Even if you send the same payout twice, it will only be reconciled once, so there's no need to worry about duplicate entries.
3. Do I need to use Chrome?
3. Do I need to use Chrome?
Yes, the Chrome extension is specifically designed for Chrome or any browser based on Chrome (such as Brave, Arc, and Edge).
Ensure your Airbnb account is open in Chrome and you are logged in the payout page.
4. What do I need to configure to setup the VRBO integration?
4. What do I need to configure to setup the VRBO integration?
Go to the Clearing VRBO Integration Section:
Navigate to the VRBO integration section in Clearing.
Enter Your VRBO Email Address:
Enter the email address connected to your VRBO account in the provided field. This ensures that when you send data, it's associated with your specific VRBO account.
Log Into Your VRBO Account:
If you receive VRBO payments directly from VRBO (not through Stripe or another payment processor), make sure you're logged into your VRBO account.
Configure the System:
Once configured, the Clearing system will use the provided email address to match and process data received from your VRBO account via the Chrome extension.
This setup ensures seamless integration and accurate matching of your VRBO payment data in Clearing.
5. Can I use the extension with multiple Airbnb accounts?
5. Can I use the extension with multiple Airbnb accounts?
Yes, you can use the Clearing Chrome extension with multiple Airbnb accounts. In the integration settings, you can add multiple Airbnb accounts.
When you use the extension and click on "push last 2 weeks," it will recognize the currently logged-in Airbnb account and match the amounts appropriately.
This allows you to link and manage data from multiple Airbnb accounts within the Clearing platform seamlessly.
6. How do I use the Chrome extension with Hospitable?
6. How do I use the Chrome extension with Hospitable?
Go to my.hospitable.com/direct/payout-history and log in.
Open the Clearing extension and select Hospitable.
Only Settled deposits sync. The extension loops through your payout pages automatically, so there's no need to click through each one.
Hospitable deposits are 1:1 with a booking, so the full deposit amount matches to a single reservation rather than being split across bookings like some other channels.
To set a default category for these payouts, go to Rules on Transactions, select By Type, then choose Hospitable Payout.
For full step-by-step instructions, see Sync Hospitable Payouts to Clearing Using the Chrome Extension.
7. Iām getting an error message āFailed to fetchā, what should I do?
7. Iām getting an error message āFailed to fetchā, what should I do?
If you encounter a "Failed to fetch" error, consider the following steps:
Check your internet connection.
Ensure your Airbnb account is open in Chrome.
Go to Airbnb.com, navigate to your account's hosting section, then go to earnings and select "show all paid."
Verify that the Chrome extension is properly installed and pinned in the URL bar, or go to manage extensions and pin the Clearing extension.
If the issue persists, reach out to Clearing support for further assistance.
Follow the same procedure for VRBO if you encounter similar issues.
8. The bank deposits are not matching with Airbnb data, why?
8. The bank deposits are not matching with Airbnb data, why?
If after pushing data from Airbnb to Clearing using the Chrome extension, the bank deposit in Transactions is not matched with Airbnb data, it might be due to the following reasons:
Merchant Name Mismatch:
The merchant name (column to/from) in the bank transaction in Clearing doesn't contain "airbnb." You can edit the merchant's name in the transaction details to correct this.
Reconciliation Delay:
It can take up to 5-10 minutes to reconcile the deposit in Clearing. Please wait a few minutes and check again.
By addressing these issues, you can ensure proper reconciliation of your Airbnb data in Clearing.
Need more help?
We hope you got the Clearing help you needed! If not, reach out to a human via that little chat box on the bottom right corner of your screen. Weāre always here for you and your Clearing needs.