📽️ Video: Reconciling bookings paid outside your trust account

Sometimes a guest pays you outside of your trust account, in cash, or into a bank account that isn't connected to Clearing. That payment still needs to be recorded so the booking can fully reconcile. Clearing has a feature for exactly this: recording the amount as a journal entry so it matches to the booking, without needing a connected bank transaction.

Only use this method if you didn't receive the payout in a bank account connected to Clearing. Make sure you've reconciled every bank deposit for the booking first. If you were paid in multiple separate payments, record a journal entry for each individual amount collected.

Every journal entry created this way posts to a Cash on Hand journal account, and you'll find each one in your main Transactions list, already matched to its booking.

Open the booking. If it isn't fully reconciled because part of the payment was received outside your trust account, you'll see an option in the reconciliation section that says "If you were paid in cash or to a bank account not linked, click here to record the amount received."

Enter the amount you received outside your trust account.

Select the date you actually received the amount, this may be different from the booking date.

Choose the category associated with this payout, for example a specific fee type, then click "Confirm."

A Cash on Hand transaction is created immediately, and the booking becomes fully reconciled.

To see these transactions in your transaction feed, go to "Transactions" and add a filter where the account is "Cash on Hand." This filters down to just these entries, each one matched to its booking with the category you assigned.

We hope you got the Clearing help you needed! If not, reach out to a human via that little chat box on the bottom right corner of your screen. We're always here for you and your Clearing needs.

Clearing is a Financial Technology Company, not a bank.